Frequently Asked Questions
What’s your return policy?
Unlike most furniture stores, we offer a 30 day money-back guarantee, even on special order items. We never charge restocking fees, and we provide a refund, not a store credit. Our unique return policy makes it impossible to make a buying mistake at Fenton MacLaren.
How long do special orders take?
A lot of the merchandise we offer is in-stock and available for immediate delivery. For items that are special ordered, the timeline is typically 14-16 weeks. Each of our suppliers has a unique production schedule that can vary at different times of the year. Supplier specific production times can be provided by the sales staff.
Where should I park?
Our showroom at 1442 San Pablo Avenue in Berkeley has its own parking lot.
Do you offer delivery?
Yes, we offer our own delivery service in the greater Bay Area. The fee starts at $70 for local East Bay cities and increases from that based on time and distance. All of our deliveries are full service inside deliveries and include setup on all pieces. Shipments out of the area (by third party carriers) can be arranged as well.
How long until my furniture will be delivered? What is the delivery time window?
We can usually deliver in-stock items within about 3 business days from your purchase. This allows us enough time to thoroughly inspect each piece of furniture before it leaves our warehouse. We deliver by appointment and try to arrive within a half hour time window.
Can I pick up my purchase myself?
Yes. For large, heavy items we do need a couple of days notice to schedule a customer pickup. You may pick up at either our showroom in Berkeley or at our warehouse in Richmond. If you need help loading your purchase it is best to pick up at the warehouse – our retail sales staff can’t load heavy furniture, but our warehouse crew can. We suggest that you bring packing material such as blankets. Our staff can provide twine, but for liability reasons you’ll need to secure your load yourself.
Where is your furniture made?
All of the furniture we sell is made in the United States. The majority of the Amish craftsmen we work with are located in Ohio and Indiana.
What type of finish is on your furniture?
The most common type of finish is a lacquer based finish. Most of our Amish made furniture has a conversion varnish finish.
How should I care for my wood furniture?
The finish on the wood furniture we sell is sealed and only needs to be wiped with a very slightly damp cloth. It is heat, water and alcohol resistant. However, while it is water resistant, if the liquid cannot evaporate, it will cause damage (i.e. from a potted plant that has been overwatered, or a damp glass or hot pizza box left on a table for a long time). Also, there is no need to “feed” or oil your wood pieces. You can protect the wood from scratches with placemats. We also sell custom table pads, that can be used underneath a table cloth.
What forms of payment do you accept?
Cash, checks, debit cards, Visa & Mastercard. We also offer a layaway plan.
Do you sell gift certificates?
Yes, in any amount. Please call (510.524.1580) or visit our showroom at 1442 San Pablo Avenue in Berkeley to purchase.
What furniture lines do you carry?
We buy from a wide variety of manufacturers. The majority are small family operations, but a few are larger companies. Most of our manufacturers don’t have websites that feature all of their products, but a few of the larger ones do – check out our manufacturers’ websites page for links. We should be able to order any piece you see on those websites, provided it’s still in production.
What happened to the showroom on College Avenue in Oakland and the Unfinished Furniture Outlet in Berkeley and the showroom in Berkeley across the street from REI? Do you still sell unfinished furniture?
In 2013 we moved & consolidated all 3 of those former locations into one beautiful new showroom at 1442 San Pablo Ave. in Berkeley (2 blocks south of Gilman St.). Our new building is larger (18,000 square feet), sunnier and even has a parking lot. Now every type of furniture we sell, including unfinished, is all in one easy to visit location. It’s a big improvement – and having more total square footage has allowed us to expand our selection as well.